Shipping & Return

Free shipping policy

 

MapleLife offers free standard shipping for all eligible orders of $75 or greater before applicable taxes.


For all total order amounts less than $75 before applicable taxes, a flat rate shipping fee of $10 per order applies.


Tracking numbers are provided free of charge with every shipment.


Return/Refund Policy

 

At MapleLife, we want you to be completely satisfied with your purchase.


All unopened products in resaleable condition may be returned for a refund or store credit within 30 days of invoice date.


Please contact a Customer Service Representative for an Authorized Return Number. This number, as well as the original invoice, must be included with your return. MapleLife does not accept packages posted COD by recipient. If your original order included free shipping, the cost of original shipping may be deducted from your refund total if your order no longer qualifies for free shipping after an item return. All returns are subject to a 15% restocking fee. MapleLife reserves the right to approve or reject returns.

If you received the wrong order or an opened item, please contact our Customer Service team as soon as possible for a resolution.


30-Day Quality Guarantee

 

Here at MapleLife, we stand by our products and want all customers to be 100% satisfied with them. If you are not satisfied with any product purchased, please contact our Customer Service team so we can solve the issue.


How Do I Make a Return?

 

Please follow these steps to make a return:


1.  Contact our Customer Service team for an Authorized Return Number. Then, ship all items for return along with the original invoice and Authorized Return Number to:
     Attn: Returns Department
     MapleLife Nutrition Corporation
     3681 McNicoll Ave.
     Toronto, M1X 1G5
     * To ensure packages are safely delivered, a tracking service is highly recommended. Please note MapleLife cannot be held responsible for returned parcels lost in transit.


2.  Our Customer Service team will contact you once the package has been received and all contents have been processed. A refund will be issued to the original method of payment within 10 business          days. Alternatively, you may choose to receive store credit instead.


Lost, Damaged, or Wrong Shipment

 

If you’ve received a damaged or wrong shipment, please contact our Customer Service team as soon as possible
so we can rectify the mistake.


If you have not received your shipment after 20 business days of ordering, your shipment may be lost. Please
check the tracking number provided with your order, or contact our Customer Service team for a resolution.