Frequently Asked Questions
Do you offer free shipping?
Free shipping is available on all orders over $75 before tax and discounts. For all orders under $75, a flat-rate shipping fee of $10 applies. Tracking numbers are available free of charge for all shipped orders.
Can MapleLife products be shipped to my country?
At the moment, MapleLife products can only be shipped within Canada.
How long will it take for my order to reach me?
In-stock orders are generally shipped out within 3 business days. Customers in the GTA usually receive their deliveries within 2 businesses after ship-out, while all other customers usually receive their deliveries within 5-7 business days.
Does MapleLife offer store pick-up?
While you can’t order from our website and pick up in store, you are always welcome to visit our retail store at any time. Online and store inventories are linked, so if a product is in stock online, it will be available for purchase at our retail store. Online and offline prices are also the same.
Our retail store is located at 3681 McNicoll Ave., Toronto, M1X 1G5, close to Markham Rd. and McNicoll Ave.
Besides your retail store and online web shop, where else can I find MapleLife products?
MapleLife products are available in fine health food stores, T&T supermarkets, and FoodyMart supermarkets. We are also stocked in a select number of Walmarts. To check for a location near you, visit http://www.maplelifecanada.com/storelocator.
As different stores may carry different stock, we recommend you to purchase from us directly or call the retailor directly to check inventory availability.
I placed an order by mistake. Can I cancel it?
Please call us at (905) 754-0026 immediately. All unshipped orders may be canceled for a full 100% refund. Unfortunately, shipped orders may not be canceled.
Where are MapleLife products produced?
All MapleLife products are manufactured and packaged in our Toronto, Canada facility.
Where are your ingredients sourced?
Our ingredients are sourced from all over the world. All ingredient suppliers are extensively vetted and each ingredient batch is quality-tested before use with full traceability.
The product I want isn’t in stock. When will it be available again?
MapleLife stock usually replenishes within 4-6 weeks, or you can call us directly at (905) 754-0026 or email us at firstname.lastname@example.org.
What sort of quality guarantees do you offer?
All MapleLife products are registered with Health Canada with licensed Natural Product Numbers. This means all formulas and associated claims are approved by Health Canada. In addition, MapleLife manufactures all products to the highest GMP standards. We also offer a standard return/refund policy on all orders.
What is your return/refund policy?
MapleLife offers a 30-day refund policy. All unopened products in resalable condition may be returned for a refund within 30 days for the original purchase price minus a 15% restocking charge. To request a refund, please call (905) 754-0026 or email us at email@example.com.
Refunds are processed once the product(s) have been received and verified. The credit amount should show up in your original payment method within 10 business days.
For more information, please visit http://www.maplelifecanada.com/shipping-and-return.
Is it safe to pay on the MapleLife website?
MapleLife uses industry-leading payment portals with secure SSL-socket encryption, so your payment information is fully secure.
What payment methods do you accept?
MapleLife accepts payments in Visa, Mastercard, Paypal, and Alipay.
How do I apply to be a wholesaler?
Please fill out the form at http://www.maplelifecanada.com/forms to apply as a wholesaler. An account manager will review your application and get back to you shortly.